Terms & Conditions
Last updated: 25 August 2026
These Terms & Conditions apply to the use of the Di Vita Experience website and to services booked directly with Di Vita Experience.
By making a booking with us, you agree to these Terms & Conditions and to any specific information and conditions shown during the booking process or included in your booking confirmation.
1. About Di Vita Experience
Di Vita Experience is operated by:
Gabriele Di Vita
Di Vita Experience
VAT No. 17110731001
Tax Code DVTGRL84S14H501C
Via Ruggero Fiore 39, int. 25
00136 Rome (RM), Italy
Email: divitaexperience@gmail.com
Phone: +39 333 159 4424
2. Bookings and Confirmation
A booking is considered confirmed when you receive a booking confirmation from Di Vita Experience or from the booking platform through which the reservation was made.
The tour, date, time, number of guests, tour format and any other booking-specific details shown in the confirmation form part of your reservation.
Some experiences may be offered as shared tours, while others may be booked as private tours. The applicable format is the one shown during booking and in your confirmation.
Please review your booking confirmation carefully and contact us as soon as possible if any information appears incorrect.
3. Prices and Payment
The price and payment conditions applicable to your booking are those displayed during the booking process and confirmed at the time of purchase.
We may change our prices from time to time, but changes will not affect an already confirmed booking unless both parties explicitly agree otherwise.
Bookings made through third-party platforms or partners may be subject to their own payment procedures, fees and commercial conditions.
4. Cancellations and Rescheduling
Cancellation and rescheduling conditions for direct bookings are governed by the current Di Vita Experience Cancellation Policy, which forms part of these Terms & Conditions.
For direct bookings:
- cancellations made 7 or more days before the scheduled tour are eligible for a 100% refund;
- cancellations made 3 to 6 days before the scheduled tour are eligible for a 50% refund;
- cancellations made less than 3 days before the scheduled tour are not eligible for a cash refund. A lifetime voucher equal to 20% of the booking value will be issued for use toward a future Di Vita Experience booking.
Whenever possible, we encourage guests to consider rescheduling before cancelling.
5. Bookings Made Through OTAs or Partners
If your booking was made through an online travel agency, reseller, hotel, travel advisor or other partner, the cancellation, refund, payment and modification conditions of that platform or partner apply.
Any request to cancel or modify such a booking should normally be made through the channel where the reservation was originally purchased.
Di Vita Experience is happy to assist in identifying the correct booking channel when necessary.
6. Tour Itineraries and Changes
We design our experiences carefully, but Rome is a living city and individual stops, tastings, venues or parts of an itinerary may occasionally need to change.
Changes may be necessary because of supplier availability, closures, seasonal conditions, public events, operational requirements, weather or other circumstances.
When this happens, we will make reasonable efforts to preserve the overall character and quality of the booked experience.
A reasonable substitution of an individual stop, tasting or venue does not in itself constitute cancellation of the tour.
7. Meeting Information and Guest Responsibility
Guests are responsible for reviewing the meeting point, starting time and other operational information contained in their booking confirmation and pre-tour communications.
If you believe any information is unclear or incorrect, please contact us before the tour.
Guests should provide accurate contact details when booking so that we can communicate important operational updates when necessary.
8. Dietary Requirements, Allergies and Accessibility
Guests should inform Di Vita Experience of dietary requirements, allergies, mobility requirements or other relevant needs as early as possible.
We will make reasonable efforts to accommodate requirements that have been communicated in advance, but available alternatives depend on the individual tour, venues and suppliers involved.
Some dietary requirements may be more limited than others.
If you have a serious allergy or a specific accessibility requirement, please contact us before booking so that we can verify what can realistically be accommodated.
9. Guest Conduct
Guests are expected to behave respectfully toward guides, other guests, venue staff, local residents and members of the public.
Guests must follow reasonable safety and operational instructions provided by their guide during the experience.
Di Vita Experience may intervene when behaviour creates a safety risk, seriously disrupts the experience or involves harassment, discrimination, threats or abusive conduct.
10. Guides, Venues and Third-Party Suppliers
Di Vita Experience may work with professional guides, restaurants, markets, food businesses and other local suppliers in delivering its experiences.
These businesses remain responsible for the activities and services they independently provide, subject to applicable law.
Di Vita Experience remains responsible for organising and delivering the experience sold under the Di Vita Experience brand in accordance with the applicable booking conditions.
11. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, errors, temporary technical issues or outdated information may occasionally occur.
Where there is a discrepancy relating to a confirmed reservation, the information contained in the applicable booking confirmation and any subsequent written communication specifically relating to that booking should be considered together with these Terms.
We reserve the right to correct website errors and update content when necessary.
12. Intellectual Property
Unless otherwise stated, the text, photographs, videos, graphics, branding, designs and other original content published on the Di Vita Experience website are owned by Di Vita Experience or used with permission.
They may not be reproduced, commercially reused, redistributed or modified without prior permission, except where permitted by applicable law.
13. Privacy and Cookies
Personal data is processed in accordance with our Privacy Policy.
Information regarding cookies and similar technologies is available in our Cookie Policy.
14. Liability and Applicable Law
Nothing in these Terms excludes or limits any right or protection that cannot legally be excluded or limited under applicable Italian or European Union consumer law.
Di Vita Experience is not responsible for losses resulting solely from circumstances outside its reasonable control, except where responsibility is imposed by applicable law.
These Terms are governed by Italian law, without prejudice to any mandatory consumer protections that may apply to the guest.
15. Changes to These Terms
We may update these Terms & Conditions when our services, procedures or legal requirements change.
The version applicable to a booking is the version in effect when the booking is confirmed, together with any booking-specific conditions communicated to the guest.
16. Contact
For questions about a booking or these Terms & Conditions, contact:
Di Vita Experience
Email: divitaexperience@gmail.com
Phone: +39 333 159 4424
We will be happy to assist.